Last edited by Nenos
Sunday, October 11, 2020 | History

5 edition of Aftersales management found in the catalog.

Aftersales management

Brock, David

Aftersales management

creating a successful aftersales strategy to reduce costs, improve customer service and increase sales

by Brock, David

  • 153 Want to read
  • 25 Currently reading

Published by Kogan Page in London, Philadelphia .
Written in English

    Subjects:
  • Retail trade -- Management,
  • Returning goods,
  • Quality of products,
  • Customer service,
  • Customer relations

  • Edition Notes

    Includes bibliographical references.

    StatementDavid Brock.
    Classifications
    LC ClassificationsHF5429 .B6636 2009
    The Physical Object
    Paginationp. cm.
    ID Numbers
    Open LibraryOL23218181M
    ISBN 109780749456412
    LC Control Number2009017061

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Aftersales management by Brock, David Download PDF EPUB FB2

Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening.

What happens after the sale has taken place, if problems then occur. How are they dealt with, and what processes can be implemented to make sure that. Aftersales Management sets out the legal position on customer rights, and explains to readers exactly what customers want, what salespeople want and Aftersales management book these needs impact on teams within the rest of a retailer s company.

The book also discusses the key parts of implementation, showing how to manage key stakeholders, both within the business Author: David Brock. Compare book prices from overbooksellers. Find Aftersales Management () by David Brock.4/5(2). Aftersales Management sets out the legal position on customer rights, and explains to readers exactly what customers want, what salespeople want and how these needs impact on teams within the rest of a retailer's company.

The book also discusses the key parts of implementation, showing how to manage key stakeholders, both within the business 2/5(1). 52 Sales Management Tips is written for sales managers who struggle within a corporate environment that doesn’t support them or their development needs.

Whether you are a sales executive, senior sales leader or a new, experienced or aspiring sales manager, I’m confident you will find this sales management book to be a valuable guide to consult whenever you are. This book, like most books from Andris Zoltners and his team from ZS Associates is both academically and scientifically precise but also incredibly useful in the hands of a practitioner.

A Aftersales management book part of sales management is constructing an effective team that will execute your tactics and vision while challenging and bringing out the best in you. After-sales is the provision of services, support and spare parts after making an initial sale.

This often occurs in the provision of complex machinery which requires regular maintenance such as. Sales Management. This book covers the following topics: Personal Selling, Recruitment and Selection, Sales Training, Sales Meeting and Contests, Sales Territories, Sales Quota, Supervision and Evaluation Of Sales-force, Sales Control and Cost Analysis.

Author(s): Dr. Surinder Singh Kundu. Please note: Using this feature will keep you logged in, even after closing your browser. Don't activate this feature on shared devices. (shelved 1 time as sales-management) avg rating — 6, ratings — published Want to Read saving.

Get this from a library. Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales. [David Brock] -- Every year large sums of money are wasted by the retail industry on badly managed after sales processes.

Aftersales Management shows how to create much stronger customer service with very little. This book is packed with case studies, a Day Turnaround Strategy for sales management, effective coaching templates and scripts, as well as hundreds of powerful coaching questions you can use immediately to coach anyone in any situation.

Sales-management differs from other fields of management, mainly in different aspects: the selling operation of a business firm does not exist in isolation. Thus, simultaneous with the changes taking place in the business, as well as marketing-orientation, anew concept of sales management has evolved.

The business, is now society-oriented, onFile Size: KB. AFTER-SALES SERVICES AND CUSTOMER RELATIONSHIP MARKETING: A MULTIPLE CASE STUDY WITHIN THE SWEDISH HEAVY EQUIPMENT MACHINERY INDUSTRY Authors: Erika Egonsson Marketing Program Khulan Bayarsaikhan File Size: 1MB.

Before I read a business book I check on LinkedIn author's experience. Mark Weinberg achievements impressed me (millions of $ of sales, experience in the sales consulting) thus I little bit disappointed about "Sales Management.

Simplified." The author covers problems which happen in sales but his tips are too simply and often longer than necessary/5. Sales Management / / Nikolaus Kimla For any company, selecting a CRM solution for a company is a major undertaking.

Gartner has just provided an in-depth guide for doing so entitled “Select the Best-Suited CRM Solution with Gartner’s Evaluation Model”. After sales service includes various activities to find out whether the customer is happy with the products or not.

After sales service is a crucial aspect of sales management and must not be ignored. Why After Sales Service. After sales service plays an important role in customer satisfaction and customer retention.

It generates loyal customers. programmes within Sales, Aftersales and Business Management for Dealer Principals and Line Managers. As well as speaking at conferences and product launches around the world, Jeff continues to work with Free Sample of The KPI Book by Jeff Smith.

three words used here are Benchmark, Baseline, or Size: KB. Aftersales Management The Service Department has long been the stable profit centre of most dealerships operations, however, it often represents the largest opportunity to grow the business.

requires today Aftersales Manager to go beyond being just good technically to requiring them to be better business managers. Get this from a library. Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales.

[David Brock] -- 'Aftersales Management' tackles the myths of aftersales service by explaining customer rights & offers advice on what customers want, what sales personnel want & how these points interface with the.

Aftersales Management shows how to create much stronger customer service with very little additional cost. It explores what customers want, what sales people want, and how these points interface with the rest of a retailer's company.Movie duration = 3 minutes 30 seconds Dubai - 24/25/26 September This Masterclass is the pinnacle of Aftersales Management covering everything there is to know about running a successful Service and Parts operation.

It provides a thorough and comprehensive understanding of all the key performance indicators you need to include in your strategy to achieve the results. Aftersales Marketing Solutions.

Catalyst for Aftersales Marketing Solutions from IHS Markit offers four independent modules along with optional add-ons: Performance Dashboards. Quickly and easily measure performance and identify issues in your business where you need to take action.